The thing is we don't know what triggered the ban.
- There're rerolling accounts those were banned even without touching the first stage.
- There're accounts those survived far so long without touching pvp content
- Any accounts those went through pvp were banned (this is normal)
You creat the transfer code in the game -> Use it to get back your account.
You need to do it beforehand and the code is only valid fora short amount of time and also can use it once per code. So I adviseyou do it every week.