I've tried contacting support, guess what.
They replied in email this. So in a nutshell don't contact Support. My account wasn't banned. I'm still playing and going well at Y6, chapter 10 now.
In the process of investigating this, we noticed unusual behavior consistent with cheating and/or unauthorized modification in the game. This modification towards the game’s code is flagged by our system and can result in the denial of support by our customer service team.
These accounts are in violation of our Terms of Service.
We strongly recommend against downloading any program, manipulating device settings, and/or receiving assistance from unauthorized sources for modification, as it could potentially break the game and corrupt your account. Also, using unauthorized programs run the risk of exposure to malware guising itself as free items. Authorized versions can be found on the App Store, Google Play, and the Amazon Appstore.
Additionally, please remember to never give out your account information to a stranger, even if you intend to change the password. Because we cannot support modified games or predict the behavior, you are responsible for your game even if another person performed the modification.
Please take a moment to review our Terms of Service at the end of this message. We reserve the right to ban accounts for violations without prior notice.