Hello, I'm having problems with the game, I think it's a bug, I'm in year 7, I finished a Hogwarts task and when I go to the playground to complete it, the option to click on the character doesn't appear and if I can't do it then I will not be able to advance to the main story, what happens is that I had already completed that activity before but at that moment an error appeared on the screen and I had to close the game but when I reopened it, that mission that I did, did not appear as completed, since then the character icon does not appear, I don't know what to do, if anyone knows I would appreciate it.
I don't want to ask support because they are going to ban my account again.