i don't exactly know what happened, but i just lost all my progress after i customized my background and decorations. i'm also can't use emergency backup (it's not there) like my save file was deleted. fortunately i just played about 5 days and don't mind to start new game.
my guess is i added some decorations that i'm not yet supposed to have/put on my background.
maybe you can please check and fix that, considering someone may accidentally do the same thing and lose all their progress too.
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