Hmm yes that email does not seem to work for most people. I think you need to go through the process of
look up: bnfaq . channel. or. jp /inquiry / 1624 (I cant post links)
Here is what you need:
*firstly, update your mod apk, load up the game, and kill the mod menu before anything, then proceed with the the steps.
- Select a team and have that team on your homescreen (remove your wallpaper and use the default green scouter through settings)
- Clear any stage with your selected team, then screenshot the clear screen (ie, the green 3 lines button next to the clear time) (obviously do not use mods, the mod menu should have been killed) I recommend a dokkan event or the 1st stage of the Movie Bosses or GT Bosses redzone.
- write/type down the full legal names of your favorite character and your selected Friend Supporter. Also have the full legal names of your selected team, which is 6 different names(full legal names are both the title and in game names of the units, for example, 10th anni LR teq vegito full legal name is " LR TEQ [Incomparable Radiance] Super Saiyan Goku + Super Saiyan Vegeta (Angel)" ,so copy and paste from Dokkan.Wiki or DokkanInfo
- Look at your summon history in settings, look at the most recent summon, and know the name of the banner, and the full legal name of last unit pulled on that summon (take a screenshot)
-Now take a screenshot of your home screen showing your selected team.
-now take another screenshot of your My Data page.
Extra bonus points if you have bought anything and have reciepts. Look at what the 3 most recent items you bought, the day and time they were bought.
For the no money spenders, you can use the dokkan web store external purchase claim (10 stones) if you did it. Take a screenshot of that page in the history settings to remember it
Now go to settings, click friends, and then add friends/friend search, it should show a screen with your user id. Take a screenshot. Very important you have this.
Another really good screenshot is if you go to the dokkan web store and login, it shows a confirmation screen with your name, rank, user id, and email. Basically locks you in for a response from bandai.
After gathering all information, simply quit the game and close the app, and do not open it ever again until you get a response from the support team. Wait like 5-10 minutes before moving on to the next step...
Now lets fill out the Transferring/Restoring Data
Form in
bnfaq . channel. or. jp /inquiry / 1624 (I cant post links)
Just fill out all the information, but the most important comes from the screenshots we took.
"User name"
"User ID You Wish to be Recovered"
"Level / rank "
All these our screenshots have info about, so should be easy to fill out
"Last played quest / event" we have a screenshot of the clear screen , so that should be easy to fill out. But remember, it should be the full name. Name of Event + Event Stage name, (example - When Wishes Backfire! Birth of the Shadow Dragons: Syn Shenron)
"Possessed characters 1-8" this needs the full names of your Favorite Character, Friend Supporter, and the 6 units on your selected team. Screenshots were made, so should be easy to fill out. Again, use dokkan.wiki or dokkaninfo to copy and paste those titles and full names
"Last played summon and acquired character" we have a screenshot of that, so fill it out the name of the banner and the full name of the last unit pulled.
"Reason why you lost your account"
This is why we waited 5-10 minutes before doing the form. Within that time frame "an accident happened" , Just say something along the lines that you recently accidently deleted it, and you didnt have a google account linked to it. Blah blah blah. (Obviously, dont actually delete dokkan, just dont use the app for a bit)
Lastly, we can submit three pieces of evidence. We have plently of screenshots. Here is the options from best to worse.
1. Dokkan webstore login screenshot - shows everything needed, just make sure on the form, youre using the same email with the email used for the dokkan web store. (Some might not have used the dokkan web store, so we got other optons)
2. Friend search id screenshot : it shows your friend id, username, and rank. Plently of evidence
3. Last stage cleared team: shows your name and a team of 6 units + friend lead. Combined with the next screenshot, it should be good enough
4. Dokkan homescreen with the green scouter: it should show the same team of 6 units that cleared the stage. Combine this with form filled out with that same team of 6 full legal name, the evidence should suffice.
I used evidence 1, evidence 2, and evidence 4 personally and Bandai did help me out. It took 3-4 days and then they sent me a transfer code.
It is worth noting I used to have a facebook linked like everyobe else so the question
" Is your account linked to your Facebook ? "
i answered, "No." Thinking that obviosuly i dont have facebook linked, dokkan themselves deleted the feature. But bandai later emailed me saying they found the linked facebook and needed consent to unlink it to give me transfer code. Very interesting that they admit to still having the facebook system, but just dont want to use it anymore??
Also I believe i did actually for real lost this account (i started playing 1st anni) during sometime after 5th anni, so i went through this process and got help from bandai, got a transfer code, well over 5 years ago. The form, faq, and bandai themselves say that after issuing a code, they will not help you again.. so on the question:
"Last issued transfer code"
I answered "N/A, Omit." So yea, i lied. Telling them I never got a transfer code from bandai. Maybe because the sync up reseted the settings, but bandai still helped me. So if you already filled out the form in the past and think it wont work, it doesnt hurt to give it a try.
Finally. After like 4 days, i got a response.
I put the transfer code into a different phone, linked my google, waited 24 hrs just for good measure, then transfered back to my main device using the google playstore app version.
It was a fun run using the mod, but I can not risk losing my account if i lose my device or if i need to upgrade within another 3 years.
But honestly, i am pretty blessed with luck on my summons and beaten all hard content no items with units ranging from 55-79%. I really only use the mod for ezas and sbr. Cause yknow, i still have enough pride to do red zones all legit. So the mod didnt affect me that much, but i will miss the hour or so of time i will save on those eza stages. Essicially super ezas ,the clear time missions are bs.
Still though, thank you to the modders for making the game so convinent for me, for over the last 9 years.
Sincerely, csquared.
