yes, I did restart (even reinstalled) so I'm not sure how to fix lol. I did find I can purchase ticket packs from the shop and that works as a work-around, so I may just have to suffer through having a lot of copies of the creature it comes with

(I think my entire game might be bugged due to the fact there seems to be an orange filter over it. I may try uninstalling completely to start from scratch to see if it happens again but haven't had the courage yet)